Frequently Asked Questions
Frequently Asked Questions about Honda Plus
Q: I already have a Honda Factory Warranty. Can Honda Plus really improve on it?
A: Honda Plus can, by extending time and mileage, enhance the quality coverage on your vehicle. Also, Honda Plus provides you with Roadside Assistance coverage that minimizes inconveniences resulting from unforeseen circumstances.
Q:Is Honda Plus Extended Owner Comfort Plan transferable?
A: Yes. It is transferable under most conditions. There is no cost to transfer the contract from you to the purchaser of your vehicle.
Q:Am I covered anywhere in North America with Honda Plus?
A: Your Honda Plus coverage is good wherever you travel in Canada and mainland U.S.A. Your coverage also remains valid if you change your address within Canada.
Q:Is there anything I must do to keep the Honda Plus Plan in effect?
A: You must maintain your vehicle according to Honda's recommendations, as outlined in your Owner's Manual.
Q:Will I incur any additional cost for a covered component breakdown?
A: Honda Plus New Plans have $0 deductible on a covered component breakdown. There is no deductible for Roadside Assistance Coverage.
Q:How long do I have to purchase a Honda Plus?
A: For Mechanical Coverage (Comprehensive), it is best to buy a Honda Plus at the time you purchase your vehicle, this way your Honda Plus is included in the final financing or cash settlement.
From time to time Honda Canada via it's dealers run a "Call Back" program where older models with less than 100,000 km may be eligible. Speak to your Honda dealer for details.
Standalone Roadside Assistance can be purchased at any time on any Canadian Honda vehicle regardless of the age of the vehicle.
Q:How is time & mileage calculated on a Comprehensive or Major Component Plan?
A: Regardless of when you purchase your Honda Plus, time is calculated when the vehicle is First Registered (Original Registration Date) of the vehicle and at zero kilometer and ends at the time or kilometrage purchased, whichever come first.
Where your Comprehensive Plan includes Honda Plus Roadside Assistance, the distance travelled limitation does not apply to the Roadside Assistance portion of the plan.
Q:How is time & mileage calculated on standalone Roadside Assistance Plan?
A: On Roadside Assistance, time is the only factor applicable. Time is calculated from the date you signed the Application and expires based on the "Plan Term" selected by you.
Q:What if I leased my vehicle?
A: Upgradeable Plus for Leased Vehicles ("UPL") has been designed to accommodate your vehicle payment schedule, enabling you to purchase it at two separate times.
At the time you lease your vehicle, you can purchase the First Period of Coverage, a term of 4 years/100,000 km, whichever comes first.
If you later purchase your vehicle, or if you determine that you will be driving more than 100,000 km within the first four years of your lease, you have the option to use the Voucher and upgrade your UPL Plan by 3 years/60,000 km.
The upgrade is referred to as the Second Period of Coverage and it is added to the First Period of Coverage (4 years/100,000 km), providing uninterrupted coverage of 7 years/160,000 km, whichever comes first. Please remember that the Second Period of Coverage must be purchased before the First Period of Coverage matures.
Q:Can I cancel my Honda Plus?
A: Yes, within 60 days you would receive a 100% refund. After 60 days, a prorated refund, (less a $25.00 administrative fee) if the unit was written off, the vehicle was repossessed or if you and the vehicle left Canada.
Q:Are there steps to follow if a breakdown occurs?
A: First, use all reasonable means to protect your vehicle from further damage resulting from mechanical breakdown or failure. For example, you should stop operating the vehicle immediately if warning lights, oil or temperature lights are activated.
Second, return your Honda vehicle to your Honda Dealership for repair.
If Roadside Assistance is part of your plan, and your vehicle cannot be driven to your Honda Dealership, help is just a toll-free call away with our 24-hour Roadside Assistance Hotline.
Q:What does my Honda Plus cover?
A: Coverage of your Honda Plus depends on which Plan you purchase. If you already purchased a plan you would have been provided with a Service Provisions which tells you exactly what is covered under your specific plan. If you do not have a copy of this document please contact Honda Canada Customer Relations and we will make sure one is mailed out to you immediately
On the other hand if you are just looking to purchase a plan you can find the details of the New Vehicle Plan Coverage on our website honda.ca. You will need to click on the section header OWNERS which will have a drop down box for WARRANTIES which when will lead you to Honda Plus. For reference purposes, many of the Parts covered under the Honda Plus Program are listed under this Honda Plus Extended Warranty section. Additional information is available at your Honda Dealer.
Please note that your Honda Plus Extended Warranty includes Roadside Assistance for the term of your plan, and the many benefits within the Roadside Assistance program.
Q:What are the benefits to Roadside Trip Interruption coverage?
A: In the event Your Vehicle suffers a Breakdown that occurs more than 100 km from your home, Roadside benefit entitlements are:
- Emergency accommodation and meals, and
- Car rental or commercial transportation (taxi, train) to your destination, and
- Return to the repair site.
A limit of $500.00 per incident applies here, less Car Rental reimbursement received under the provisions for Car Rental.
Q:What is the phone number for Honda Roadside Assistance?
A: To contact Roadside Assistance, Honda Plus customers should call 1-800-465-PLUS (7587)
Q:Does Honda provide a loaner vehicle while my vehicle is in for repairs?
A: If you purchased Honda Plus and the repair is covered and the actual repair time is over 5 hours you may be entitled to a Car Rental under the Honda Plus Car Rental provisions.
Q:How do I transfer and or cancel my Honda Plus?
A: The transfer of a Honda Plus is done automatically when the Honda Manufacturer warranty is transferred into the new customer name. If you wish to cancel your Honda Plus you may do so for any reason within 60 days for a full 100% refund at your Honda Dealership. After the 60 days, if your vehicle has been written off, stolen, repossessed or you and your vehicle leave Canada you may cancel for a pro-rated refund at any Honda Dealership.